The ultimate guide to relocating your pet with PET TRAVEL

Moving a pet internationally is never easy, and I say that from experience. When we first moved our cat, Amy, from Vietnam to Singapore, and then from Singapore to Hong Kong, we handled everything ourselves. The never-ending paperwork, vet visits, constantly changing airline regulations, and customs requirements were exhausting. Most importantly, the stress of ensuring Amy’s safety was something I never wanted to endure again. So, when the time came to move her back to Singapore from Hong Kong, we knew we needed expert help—and that’s exactly what PET TRAVEL provided.

A seamless process from start to finish

From the moment we reached out to PET TRAVEL, the entire process was effortless. A team of experienced agents took care of all the details, starting with reviewing Amy’s vaccination records and securing all the required documents, including her health certificate, blood test, blood test report, and Agriculture, Fisheries and Conservation Department of Hong Kong (AFCD) endorsement.

Our dedicated consultant, Shizka, and the team were available both in person (with a conveniently located office in Central) and via WhatsApp, guiding us through each step. They helped us navigate complex tasks, such as registering with SingPass (required for import into Singapore) and ensuring all paperwork was completed correctly. Shizka even arranged Amy’s pre-flight health check at one of their trusted partner veterinary clinics and joined us for the consultation, securing all necessary endorsements for the move. As part of our package, PET TRAVEL also provided us with an IATA-compliant crate that met airline requirements based on Amy’s measurement, keeping Amy safe and comfortable during her journey.

 

Flexible pricing and service options

One of the standout features of PET TRAVEL is its flexible pricing and service options, tailored to your pet’s specific relocation needs. Costs vary based on the level of service chosen, ranging from airport-to-airport to the more comprehensive door-to-door option. 

This flexibility ensures you can choose the most convenient and cost-effective solution for your pet’s journey—whether you handle part of the process yourself or opt for the full door-to-door service. Services include essential vaccinations, permits, licenses, health certificates along with government endorsements, blood testing, and quarantine arrangements if required. They also handle flight bookings—securing pet spots through a partner travel agent—and provide a convenient pickup service from home to the airport or cargo terminal.

Personal care and attention every step of the way

What stood out throughout the process was the level of personal care and attention provided by the PET TRAVEL team. They ensured that every stage was as smooth as possible for both us and Amy.

On moving day, PET TRAVEL arranged a spacious, pet-friendly vehicle with an English-speaking driver to pick us up from our home, complete with plenty of space for our luggage.

 

 

We flew with Singapore Airlines, with Amy travelling as excess luggage (pet-in-hold). At the airport, Ms. Lam from PET TRAVEL met us and took charge of the check-in process. We immediately felt at ease with her as she liaised directly with Singapore Airlines, secured Amy’s crate, and ensured all necessary documentation was in order. 

 

A smooth arrival in Singapore

When we arrived at Changi Airport and collected our baggage, we headed straight to the Changi Animal & Plant Quarantine Station (CAPQ), where Amy was already waiting for us. The process was seamless, and after picking her up, we headed to our serviced apartment. By dinner time, we were all settled in, and Amy has been happily adjusting to her new life ever since. She enjoys the extra space in Singapore, especially the terrace, where she’s taken up a new hobby of birdwatching!

 

Why I’ll never move a pet without professional help again

Having moved Amy before without professional assistance, I can confidently say that using PET TRAVEL was a completely different experience. The peace of mind, expert handling, and smooth process made all the difference. I would never attempt an international pet move alone again. The flexibility in their service and pricing options made it feel tailored to our specific needs and gave us confidence that Amy was in safe hands every step of the way.

For more information, contact PET TRAVEL via WhatsApp at +852 6358 3131 or email info@pettravel.hk. Follow PET TRAVEL on Instagram @pettravelhk.